Shipping policy

Thank you for shopping with us. All orders are fulfilled and shipped through our third-party logistics partner, Makingweb 3PL.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Processing times may be longer during high-volume periods, promotions, or holidays.
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing):

Delivery times are estimates and are not guaranteed.

We ship to select international destinations.

Customers are responsible for all customs duties, taxes, and import fees charged by their country.
We are not responsible for delays caused by customs inspections or clearance procedures.

Tracking details are sent once your order is shipped from the Makingweb fulfillment centre.
Tracking updates may take 24–48 hours to appear after shipment.
If tracking shows “delivered” but you have not received your package, please contact the carrier first, then notify us so we can assist if needed.

We are not responsible for delays caused by:

Once an order leaves the Makingweb warehouse, delivery is controlled by the carrier.

Please double-check your shipping address at checkout.

We are not responsible for packages delivered to incorrect addresses provided by the customer.
Orders returned to our 3PL due to address errors or failed delivery attempts may incur return and reshipment fees, which may be deducted from any refund or charged before reshipping.

If your order is lost or arrives damaged:

Contact us within 7 days of delivery or expected delivery date
Provide your order number and clear photos of the product and packaging if damaged

We will work with Makingweb and the carrier to investigate and determine whether a replacement or refund is appropriate.